Frequently Asked Questions
Got a question? We've got answers. If you have some other questions, contact us.
What payments do you accept?
Currently only PayPal. We're soon to accept Visa, MasterCard, American Express and Bitcoin.
Are billing and activation automatic?
Yes. Our billing client is linked with our game panels. When payment is received your server will be activated instantly.
Is this a secure site for purchases?
Absolutely! We work with top payment companies which guarantee your security. We do not store card details and all personal information is encrypted over SSL. Keep an eye on the green padlock.
Can I cancel my subscription?
You can cancel your subscription anytime in your account. Once the subscription is cancelled, you will not be charged next month. You will continue to have access to your account until your current subscription expires.
What's my server IP address?
Your servers IP was sent to you via email. You can also check the Multicraft Panel.
Are you legally registered?
Of course, we are. We are registered in England with the company number 11461714
What are your Server Specs for Premium?
i7 7700k
DDR4 3200Mhz RAM
RAID 1 NVMe SSD
2 x 1Gbps Lines (Burst to 10Gbps)
I ordered my cube... now what?
Check your email for the information and login details for your server. We're happy to be your Minecraft Server provider!
How long does a ticket response take?
We aim for under 30-45 minutes. In rare cases, it can take up to 24 hours. If you need urgent help, please use our Live Chat.
Can I use my Custom Jar?
Absolutely! It's your server, you should be able to run it as you wish. For more Information on how to use this feature, check our Knowledgebase.
Do you provide DDoS Protection?
Yes! We provide you with both free and powerful DDoS Protection & Mitigation; we go above and beyond to ensure your service remains online, even during those pesky attacks! If your service is ever affected by an attack, we have 24/7 networking experts to guide you along the way.
What control panel do you use?
We use state-of-the-art software to help manage your server. Multicraft is one of the best and well-known Minecraft Server managers out there today.
Do you have a refund policy?
You bet! In the very unlikely event you dislike your service, we offer you a full 48 hours to request a refund using our Refund Policy; located in our ToS.
I see you provide slots with the plans, are they not unlimited?
We provide you with a recommended amount of slots at the setup of your server, however, you're free to change the slots whenever you feel like it from your Control Panel.
What is a Support PIN?
Your Support PIN is your access key to your account. Anyone with this PIN can perform major changes on your account, even cancel your services; this is why we ask that you never provide this PIN to anyone.
I have a friend who wants to help with my server. Do I give them my login?
No! We allow you to set up user accounts within our Control Panel and assign them roles based on their trust. We recommend you never provide your login information to anyone.
Should I provide Cube Jar staff with my password?
Again, you should never provide your login to anyone. Noone from Cube Jar will ever ask for your login information. Our staff team is able to use their own login to access your services and accounts within the Cube Jar TLD Network.
I need help picking a plan, can you help?
Yes! We can even place the order for you. We have a sales member open to you 24/7, allowing you to know you'll be taken care of even in the middle of the night.